Only on very rare occasions is Cash actually missing from your account. So, before reporting your cash as lost please be sure:


  • you did not accidentally spend Cash to complete a quest
  • you did not buy decorations that cost Cash
  • you did not accidentally spent Cash to complete a quest task
  • you did not accidentally buy a Heart Packet when asking friends for Hearts
  • you did not accidentally buy sauces for your dishes


We do NOT refund Cash that is accidentally spent. We are only able to refund payments made to your Facebook account. Please do not ask us to return Cash you already had in the game that was accidentally spent. Thanks for your understanding!