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2018/04/11 ALL floor tiles disappeared

so many glitches in the game today and all my floor tiles disappeared and they are all back to the ivory color as if i started over, and no they are not in the warehouse, i spent so much money..when it is going to be fixed?


2 people have this question

Mine have too. 

Also, grass and plants. 

Mine too.  I started a ticket re; this issue and received a reply that they are working to fix it.


1 person likes this

Sherry Nolan. Thank you.

Also, I have to refresh the game every five minutes or so. 

wow 5 months have passed, this is what i wrote to them yesterday: 


i wrote to you on 2018/04/11:

"so many glitches in the game today and all my floor tiles disappeared and they are all back to the ivory color as if i started over, and no they are not in the warehouse, i spent so much money..when it is going to be fixed?"

 

and only had answered by saying do not make any changes on the floor. thats it. 5 months have passed. no updates. no compensation or whatsoever. im on a very advanced level over 500. 

 

if you cant fix it, you gotta compensate,with all that green money and coins spent on the floor, and say something.  


Here to their response: 


Hello mimi,


Unfortunately, we do not respond to lost item requests as the game is regularly checked and the items do not disappear from the warehouse.


Thank you for your understanding and have a nice day.

                                                                                           


Feel free to ask if you need further help with the game!

Georgina



Such a great way to treat players like that. Spent at least 1 million coins on floor tiles and i dont even know how much i spent with cash. To say the game is regularly checked, what a joke! How many times, how many players complain about all the bugs we had until now. I'm Done. 


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